Thank you for visiting Turning Stone Car Care. Turning Stone Car Care Casino is operated by Turning Stone Resort Casino, LLC (“we”, “us” or “our”), a governmental instrumentality organized by, and existing under the laws of, the Oneida Indian Nation, a sovereign Indian nation.
We value our guests and recognize the importance of your personal privacy. This policy provides you with details on our privacy practices with respect to the information we collect from/about you as a result of your interactions with us.
We do not collect personal information from you unless you voluntarily provide it to us or otherwise agree that we may collect it, including, without limitation, when you: (a) participate in our loyalty program; (b) register for an account on our website; (c) purchase a product or service; (d) participate in any of our promotions or events; (e) sign up to receive special offers or other marketing communications from us; (f) download and use our mobile application; (g) respond to a survey; or (h) contact us with questions, comments or concerns.
The type of personal information you may be asked to provide, or we may collect, includes information such as your name, date of birth, gender, mailing address, e-mail address, phone number, loyalty program account information, gaming activity, credit or debit card information, reservation and other transaction information and personal preferences.
We may use your personal information: (a) to validate your identity and prevent fraud; (b) to process and fulfill your purchases and other transactions; (c) to administer our loyalty program and any other program, promotion or event you registered for; (d) to customize your experience; (e) for our own marketing purposes, such as notifying you of special offers, promotions and events via e-mail, text message, postal mail, phone and other means; (f) to better understand who our guests are and how they use our website, products, services, programs, promotions and other offerings; (g) to improve our customer service, our website and the products, services, programs, promotions and other offerings available to you; (h) for our own debt collection purposes; (i) to respond to any questions, comments or concerns you may have; (j) in accordance with any other consent you have given us; and/or (k) as required by applicable laws, rules or regulations, valid court order, or the terms and conditions applicable to our website or loyalty or other programs.
We engage other companies to provide services on our behalf, such as credit card billing, distributing communications to you, hosting and/or maintaining our website, maintaining our databases and other information technology systems, performing website and guest analytics, and for various other purposes for which it may be necessary to provide them with your personal information. These parties are not authorized to use your personal information other than as necessary to provide these services on our behalf.
If you sign up for our loyalty program, we may share your personal information with our business partners as necessary to administer the program (e.g. so you can redeem points earned at Point Place Casino for products or services purchased from one of our other businesses or business partners, and vice versa). Our business partners may only use your personal information for purposes of administering the loyalty program.
We may also share your personal information with our business partners for their own or joint marketing purposes. We encourage you to read any privacy policies made available to you by our business partners to better understand how they may, in turn, protect and use your personal information. See Updating Your Contact Information; Opting-Out below for how you can opt out from this use of your personal information for marketing purposes.
We may also share your personal information with third parties if we believe it is necessary to comply with applicable laws, rules or regulations or valid court order, or to protect our guests, employees, our property, the property of our business partners or the public from harm. Additionally, in the event of a business restructuring (such as a sale, merger or reorganization of our business or transfer of our assets), we may share your personal information with third parties that are a part of that transaction.
When you use our website or interact with us in other ways described below, we may collect and record certain non-personally identifiable information. For example:
We do not solicit personal information from individuals under the age of 18. If you are a parent or legal guardian of an individual under the age of 18 and believe that we have collected personal information from him/her without your consent, please contact us at firstname.lastname@example.org with “Privacy Concerns” in the subject line and we will use all reasonable efforts to delete his/her information from our marketing database.
We have implemented technical, administrative, and physical security measures in an effort to safeguard the privacy of your personal information from unauthorized access or improper use. However, although we strive to protect the security of your personal information and our computer systems, no security measures are perfect or impenetrable, so we cannot guarantee that your personal information will be completely safe from unauthorized access or improper use (e.g. by hackers). By submitting personal information to us, you assume this risk.
Also, because we cannot enforce or control the security of the computers, devices or service providers (e.g. email or cell phone providers) you use to send personal information to us over the Internet, we are not responsible for the disclosure or interception of information you send before we receive it. For your own privacy, we recommend that you not include sensitive personal information (such as credit card data) in any email you may send to us.
If you need to update any contact information we have on file for you, please email us at email@example.com with “Update My Information” in the subject line.
If you receive or have received marketing communications from us or our business partners and subsequently wish to opt-out, please e-mail us at firstname.lastname@example.org, with “Opt-Out” in the subject line. Please note that there may be a brief delay between when you submit your request to opt-out and when it is processed and reflected in our systems, so you may continue to receive communications from us for a limited time after you unsubscribe. We appreciate your patience as we process your request.